When you use our services, we collect different types of information depending on how you interact with us. We only gather what we need to provide you with accurate forecasting and professional support.

Personal Information

• Your name and business contact details (email, phone number)
• Business registration information and ABN
• Payment and billing details
• Communication preferences and interaction history
• Professional background when relevant to service delivery

Business Data

To provide forecasting services, we need access to certain financial and operational data. This might include revenue figures, expense records, historical trends, and business metrics. We treat this information with strict confidentiality.

Technical Information

Our website collects standard technical data like IP addresses, browser types, device information, and usage patterns. This helps us improve our platform and identify potential security issues.

We use the information we collect to deliver forecasting services, maintain our platform, and communicate with you effectively. Here's what that looks like in practice:

We don't use your data for purposes beyond what's necessary to provide our services unless we have your explicit consent. And we definitely don't sell your information to third parties.

Your data is stored on secure servers located in Australia. We use industry-standard security measures including encryption, access controls, and regular security audits.

While we implement strong security practices, no system is completely immune to risks. We regularly review and update our security protocols to address emerging threats.

Data Retention

We keep your information for as long as you maintain an active account with us. After account closure, we retain certain records for seven years to comply with Australian taxation and business record requirements. Once this period expires, we securely delete or anonymize your data.

We limit data sharing to what's necessary for service delivery and legal compliance. Here's when we might share your information:

All third-party service providers we work with are required to maintain confidentiality and use your data only for the specific purposes we've outlined.

Under Australian privacy law, you have several rights regarding your personal information. We've made it straightforward to exercise these rights.

1. Access Your Data: You can request a copy of the personal information we hold about you. We'll provide this within 30 days of your request.
2. Correct Information: If you notice inaccuracies in your data, you can update most details directly through your account settings or by contacting us.
3. Delete Your Data: You can request deletion of your account and associated data, subject to our legal retention obligations.
4. Restrict Processing: In certain situations, you can ask us to limit how we use your information.
5. Data Portability: You can request your data in a structured, commonly used format to transfer to another service provider.
6. Withdraw Consent: If we're processing your data based on consent, you can withdraw that consent at any time.

We use cookies and similar technologies to maintain your session, remember your preferences, and understand how you use our platform. Most of these are essential for the service to function properly.

Types of Cookies We Use

• Essential Cookies: Required for login, security, and basic functionality
• Performance Cookies: Help us understand usage patterns and identify technical issues
• Functional Cookies: Remember your settings and preferences

You can control cookie settings through your browser, though disabling certain cookies may affect platform functionality. We don't use third-party advertising cookies on our platform.

Your data is primarily stored and processed within Australia. In limited cases, we may use service providers located overseas. When this happens, we ensure they provide comparable privacy protections through contractual obligations.

Any international transfers comply with APP 8, which governs cross-border data disclosure under Australian privacy law.

We review and update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify active users via email and update the "Last Updated" date at the top of this page.

Continued use of our services after policy changes indicates your acceptance of the updated terms. If you disagree with changes, you can close your account before they take effect.

If you're concerned about how we've handled your personal information, please contact us first. We take complaints seriously and will investigate promptly.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're an independent authority that oversees privacy compliance in Australia.